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Desktop Support Specialist

Austin, TX
KingsIsle Entertainment, established in 2005, is a proven MMO hit-maker with 50+ million registered users across both our MMOs with vibrant and strong communities.  Our award-winning game Wizard101 is currently in its 13th year and Pirate101 is in its 9th.  We attribute our success to great people, and we recognize the value of every team member. We work hard and have fun, whether it’s with lunchtime gaming sessions or office outings to the movies. The working environment, friendly teammates, and support for growing careers all contribute to the long tenures many people enjoy at KingsIsle.
 
Responsibilities
  • Install, configure, and troubleshoot Operating Systems
  • Image, install, and deploy office PC workstations
  • Maintain large Windows 7/10/OSx environments
  • Maintain asset inventory and track all hardware movements in the office
  • Improve and implement internal Network Structure and Appliances
  • Provide 1st and/or 2nd level support for internal users
  • Create and maintain technical documentation and reports
  • Troubleshoot PC software, hardware, and network connectivity problems
  • Manage security access for user accounts, and shared resources on servers
  • Set up and manage email inboxes and distros
Requirements
  • Associate's Degree
  • 3-5 years previous experience in Desktop Support
  • Experience with Windows 7/ 10/ 2008/ 2012R2/ 2016
  • Experience managing Active Directory and Windows Group Policies (AzureAD/Office365/Microsoft365)
  • Knowledge of Network Components and Services, e.g. Firewalls, Switches, Wireless Controllers, Storage and Backup Systems etc.
  • Must be able to independently troubleshoot and support network issues
  • Must be able to lift up to 50 lbs.
Preferences
  • Linux experience
  • Cisco/Windows Certifications
  • Experience with shell scripting and other scripting languages
  • Experience with server rooms, racking/wiring of servers, and patching Ethernet
  • Experience with Subversion, Adobe CS, JIRA, or 3ds Max
  • Experience with Linux/Mac
  • Completed MCP, MCSA, MCSE,CCNA, A+, Network + or Security+
Perks & Benefits
  • Competitive compensation
  • Health, dental, and vision care benefits
  • 401(K) with employer match
  • Company fun days, parties, and unlimited PTO
Considerations
  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salary will be commensurate with experience
  • Applicants must be legally able to work in the U.S. for KingsIsle

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